Legal notice

Dear Customer,

In order to support you in exercising your right to file a complaint with an official, third-party, and impartial entity, and in accordance with Law no. 144/2015, of September 8, 2015, we have gathered some information to assist you in this process.

If you are not satisfied with the solution provided by our company regarding a dispute, you may contact one of the Alternative Dispute Resolution (ADR) entities listed below:

  1. CNIACC – National Center for Consumer Conflict Information and Arbitration
    Tel.: +351 213 847 484 | Email: cniacc@unl.pt

  2. CIMAAL – Information, Mediation and Arbitration Center for Consumer Conflicts of the Algarve
    Tel.: +351 289 823 135 | Email: cimaal@mail.telepac.pt

  3. CACCDC – Arbitration Center for Consumer Conflicts of the Coimbra District
    Tel.: +351 239 821 690 / 289 | Email: geral@centrodearbitragemdecoimbra.com

  4. CACCL – Arbitration Center for Consumer Conflicts of Lisbon
    Tel.: +351 218 807 000 / 218 807 030 | Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

  5. CICAP – Consumer Information and Arbitration Center of Porto
    Tel.: +351 225 508 349 / 225 029 791 | Email: cicap@mail.telepac.pt

  6. TRIAVE – Arbitration Center for Consumer Conflicts of Vale do Ave / Arbitral Tribunal
    Tel.: +351 253 422 410 | Email: triave@gmail.com

  7. CIAB – Information, Mediation and Arbitration Center for Consumption (Consumer Arbitration Tribunal)
    Tel.: +351 253 617 604 | Email: geral@ciab.pt

  8. CACC – Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
    Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal | Email: centroarbitragem.sras@gov-madeira.pt

Alternatively, you may consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.